I love my technology, so when it’s combined into a beauty device I’m all on board. I think I own about five beauty gadgets and have had varied success with them. Some I have had for years with no trouble at all with the device itself. Here starts my review of the Lancer Microcurrent Power Boost. You will rarely see a blatantly negative review on my blog as I prefer to focus on products I enjoy using. At best a review will be lukewarm and ending in the hope that I will learn to like the products. So yes this review is headed in the wrong direction, but it did start in a happy way.
I then explained that before this policy had been known to me I had been promised a new device and they should stand by the first email.
So here is how it stands – I was told that I was ‘misinformed’ and that a return label could not be sent outside the U.S. I have in the past has a bag that perished from Alexander Wang , where yes they did indeed send me a return label via email and my broken bag returned to them on their cost and a new beautiful bag shipped to me?!
So in my mind Lancer is happy to sell products with inferior quality as I would expect an expensive device to last longer than 6 months. I think that discretion on their part , by organising me a new device without having me to send back the old one, would have been the better thing to do, if they indeed could not find out how to get my old device back to them- fedex ring a bell!? I do understand that I live in South Africa, but it literally fell apart too soon after purchase. This is where I think somebody should have used there head and decided to stand by the quality of the product and made a plan for me.
I was not even told whether could use it in this state or if I could repair it. At this point it makes quite an unattractive paperweight. No further communication.
I will say that while used it for those 20 odd times my skin felt invigorated and toned and was really looking forward to continued results. I was genuinely disappointed when it just fell apart.
I really have had a bad customer experience with Lancer. I have actually just invested in one of their serums ‘Younger’ – but honestly if I could return it and support a brand that supports its customer better I would. This is just my personal experience.
I did hesitate again in decided whether to post this review and what I hoped to gain. I tend to be really brand loyal and buy into the ethos of a brand and when I feel let down I almost feel a trust has been broken. So I will be moving on…….